Thank you for choosing ArtisanDuo for your purchase! We understand shipping information is important to know beforehand, we hope this explains your concerns. If you need further instructions, please do not hesitate to contact us at info@artisanduo.com

 

Processing Time

Please be aware that our products are made to order, therefore it takes 5-7 business days from the date of purchase, custom order takes longer. Please note that processing time may vary depending on the item ordered, and during peak seasons, holidays, or sales.

 

Shipping Rates and Delivery Time

Below is a simple table that provides information on delivery options, estimated delivery times, and fees based on your location. Kindly note that the "Delivery Time" refers only to the time it takes to deliver your order and doesn't include the time required to create your piece(s).

 

Destination	Delivery Method	Delivery time	Delivery fee
Finland	Posti	2-5 business days	4.9€
EU & UK	Posti & Asendia	5-7 business days	10.9-29.9€
North America	Asendia & UPS	7-10 business days	15.9€ -35.9€
World	Asendia & UPS	7-14 business days	19.9€ -39.9€

 

 

 

Special request

Need your order urgently for a birthday, wedding, or a gift you ordered too late? No worries, just send us an email at info@artisanduo.com and we'll make every effort to ensure that you receive your order on time.

 

Taxation

For customers outside of Europe, please kindly note that we are not responsible for customs duty.

 

Order Tracking

Once your order is shipped, we will send you a tracking number via email. You can also track your order through our website.

 

Undeliverable Packages

If your package is returned to us as undeliverable, we will contact you to arrange for a reshipment. Please note that additional shipping fees may apply.